
From LCD sound system to BTS, Lil Nas X and Coldplay to Joan Jett and the Blackhearts, a massive number of events were canceled or postponed due to the COVID-19. You already have plenty of anxiety because of the ongoing pandemic and getting refunded for a called-off event should definitely not add to it. In this article we will provide you with the most helpful ways you can get your money back.
First of all, please find patience in yourself. Depending on the scale of the event, it can take up to 30 days for ticketing companies to issue a refund.
What’s more, wherever you purchased the tickets refer back to the original terms and conditions of your purchase; mostly, these can be found within the confirmation email you received. Many refund policies involve contacting the organizer directly to request a reimbursement. You can contact them by phone, email or direct message. Most likely all the other attendees are likely going through this with you, so mind the fact that it could take some time before you get a response. Be sure that these sellers are doing everything in their power to make the process as smooth as can be for all parties involved. No seller wants their clients to be unhappy, because, in that case you will never get back to them for another purchase.
For events that were canceled entirely, there is a big probability (but not guaranteed) to receive a refund, but some mostly actual ticketing company fees are nonrefundable. For postponed events, it's likely that you experience further delays, as it takes time for them to be rescheduled – in which case your tickets may be valid for a new date.
Some events are not issuing a refund at all because of the terms you agreed to, consider asking about a possible form of compensation. Due to the severity of the situation, you could be offered a coupon for a future booking or an exchange to a ticket of an equal or lesser value. Getting more information never killed nobody, so ask out.
As a very last shot – and only after you've exhausted every other way – you can dispute the transaction by contacting your bank or card company and request a chargeback. While this may look like the most result-guaranteeing approach, be wise and do not rush into this, you could get convicted as an improper user of chargebacks, which could cause unpleasant issues for you. There's also no 100% guarantee, through this method, that you will get reimbursed.
Lots of entertainment industry companies are in trouble due to the pandemic, moreover live event organizers and ticket sellers. Without these service providers it will be really hard for you to get tickets to your favorite music band’s or a DJ’s live show.
If an event organizer informs you that you'll be refunded, remember that we are in these hard times together, please be extra patient while waiting to receive it.